The mobile phone works, but the display does not respond – what should be done?

The mobile phone works, but the display does not respond
The mobile phone works, but the display does not respond

The mobile phone works, but the display does not respond – what should be done?

Your smartphone works, but the screen stays black? This can indicate mechanical damage to the device as well as a software crash. So before you go for more radical steps, rule out the simplest solutions. So what should you do first?

Take off the phone case

The phone case that is not suitable for the respective smartphone model may block the optical sensor in some devices so that the display remains black. This is just one of many reasons why you should have the protective cover that matches the specifications of your smartphone. If the problem is resolved after removing the case, it’s time to buy a new phone case.

Put your smartphone in a cool place

The smartphone with a black display heats up much faster when it receives sunlight. In this situation, put the smartphone in the shade. If the device cools down a bit, it may also work properly. After a few minutes, check whether the display responds again.

If possible, remove the battery

Since one of the reasons the display stays black is related to the operating system crashing, removing the battery can help. Not every smartphone has this option – new smartphone models do not have a replaceable battery. However, if you have an older smartphone, remove the battery, wait a few seconds, reinsert the battery, and turn on the device.

Restart your smartphone

All smartphone owners who cannot remove the battery from their devices should at least try to restart their devices . To do this, press and hold the power button until the phone turns off. If that doesn’t work, press and hold the Power button and the Volume up button on some smartphones. After switching off, wait a few seconds and restart the device.

Connect the smartphone to the charger

Even if you are sure that your phone is working, you should still plug it into the charger for several dozen minutes . The problem with the display may be caused by an empty battery in the smartphone. After this time, check that the screen works.

What are the other reasons the phone screen is not working? On smartphones with the Android operating system, there can be many reasons for the display remaining black . They usually result from the software crash, which in turn often results from downloading a malicious app or a faulty operating system update. In this case, you can try to repair the system through the dr.fone app. Install the app on your computer or laptop, which you then connect your smartphone to. You can also use the app to download any files from storage that you don’t want to lose if the problem turns out to be unsolvable.


The problems with the screen can also be caused by mechanical damage. Most of the time, the display stops working after the phone is dropped. In such a situation, the screen glass breaks, although the problem is not always immediately apparent. You can also damage your smartphone if you do not unplug it from the charger after it is fully charged or if you use an incompatible power adapter. Then you cannot do anything alone. Go to the repair service with your smartphone. Before that, you can use the app to transfer files from your smartphone to your computer.


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