itunes doesn’t recognize iphone- itunes doesn’t recognize disabled iphone

itunes doesn't recognize iphone

itunes doesn’t recognize iphone- itunes doesn’t recognize disabled iphone

Can’t connect your iPhone to iTunes? We will help you solve the problem – step by step.

You want to connect your iPhone to iTunes but your iPhone is not shown at all? Unfortunately, this can have many causes. It is best to proceed systematically and exclude the possible sources of error in turn. Here you can get helpful practical tips.

Connect iPhone to iTunes

Let us first clarify the basic process: You want to back up your data with iTunes, transfer music to iPhone or carry out updates? Then first connect your iPhone to a PC or Mac on which you have installed iTunes. You establish the connection either via USB cable or via WLAN.


  • Connect your iPhone to the PC or Mac using a USB cable or Lightning cable.
  • Open iTunes and wait a short time until a small iPhone icon appears in the top left of the bar.
  • Unlock your iPhone and confirm in the pop-up that the connected computer is a trustworthy device. Otherwise it doesn’t go on.
  • Click the iPhone icon in the bar.

Now you can manage the media on your iPhone and make updates. If you choose the USB connection, the iPhone battery will be charged at the same time.


If you want to use the WLAN variant, you still have to connect your iPhone to the PC or Mac using a USB cable. Also make sure that the computer and your iPhone are dialed into the same WiFi . Then do the following:

In iTunes, click the small iPhone icon in the top left of the bar.

  1. Navigate to “Settings”, then to “Overview”.
  2. Under “Options” you put a checkmark next to “Sync with this iPhone via WLAN”.
  3. Click “Apply” in the lower right corner.
  4. Now open the “Settings” in your iPhone.
  5. Under “General”, tap the “iTunes WiFi Sync” option and then “Sync Now” to connect your iPhone to iTunes and manage your media data .
  6. From now on you can save yourself the detour via USB at least with this PC or Mac.

What to do if iTunes doesn’t recognize iPhone?

How the connection between PC / Mac and iPhone works is clear? Perfect. If the problem still persists and your iPhone may not be shown on iTunes, it is best to check the following basics first . In any case, make sure that you have unlocked your iPhone when you connect it to your PC or Mac.

1. Is the software up to date?

First make sure that you are using the latest software version and that all necessary operating system and program updates are installed for your PC / Mac. Of course, this also applies to your iPhone and iTunes. If this is not the case, carry out the relevant updates and then try again to connect your iPhone to iTunes.

2. Try restarting

The software is up to date, but iTunes still doesn’t recognize your iPhone? Then turn off both devices and restart them. As banal as it sounds, it can often solve many problems. Perhaps only one process got stuck in one of the devices and needs a reboot.

3. Check the connection

Do you connect iPhone and iTunes via USB or Lightning? Then the cable may just not be seated properly. Pull it off and reconnect the devices. The cable may also be defective . Try another USB or Lightning cable.

It is best to always use the original cable that came with your iPhone. Apple’s original Lightning cables often contain more technology than so-called MFI-certified third-party cables or particularly inexpensive cables from other manufacturers that are advertised as replacements. In many cases, the cable is to blame if the iPhone cannot be connected to iTunes !

Did you connect other devices to your PC or Mac in parallel via USB? Then remove all devices that you don’t need right now. Another USB device may be interfering with communication .

If you use WiFi, make sure that both devices are dialed into the same WiFi network. If this is already the case and iTunes still does not recognize your iPhone, it can help if you briefly end the WiFi connection and start again .

If possible, also check whether your iPhone can be easily connected to iTunes when you try another PC or Mac.

4. Apple Mobile Device USB Driver

Do you use a Windows PC ? Then check whether the “Apple Mobile Device USB Driver” is installed. To do this, first connect your iPhone to the PC and then open the Device Manager . To do this, enter the command devmgmt.msc in the search line in the start menu . Expand the entry USB controller . If you see the Apple Mobile Device USB Driver there, it is already installed.

Is the driver missing? Then you click on the entry “USB controller” with the right mouse button and then on ” Search for changed hardware “. Windows should then automatically install the Apple Mobile Device USB Driver.

The installation does not work? In the Device Manager , click on Portable Devices , then right-click on your iPhone and finally on ” Update Driver Software “. Now click on “Search for driver software on the computer” and then on “Select from a list of device drivers on the computer”.

At the bottom right, click on the “Data carrier” button and then on “Search”. Open the folder “C: \ Program Files \ Common Files \ Apple \ Mobile Device Support \ Drivers” and run the file inf with a double click to start the driver installation. Click “OK” and then “Next” to complete the installation.

Then disconnect your iPhone from the PC and restart it. Then reconnect the devices and open iTunes.

If you’re using a Mac , plug in and unlock your iPhone. Then hold down the Option key on Mac and click the Apple menu. Navigate to “System Information” or “System Report” and select “USB” from the list on the left.

Do you see your iPhone there in the USB device tree? Then you can directly upgrade to the latest macOS or install the latest updates.

5. Remove third party software

Have you installed synchronization software from other smartphone manufacturers on your PC ? They may cause compatibility issues. If necessary, you can reconnect your iPhone to iTunes after uninstalling these programs .

Problem solved … right?

Did you follow all the tips mentioned here and your iPhone is still not shown on iTunes? Then you should check your iPhone’s warranty and contact Apple Support . It may still be due to a PC or Mac, the connection, or a software compatibility problem – but your iPhone itself can also be the source of the error.


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